Return & Refund Policy

Return Requests

At Vitrix Kitchenware LLC, we want our customers to feel confident when purchasing kitchen and household products from our store. If you are not satisfied with an item, you may contact us regarding a return.

Return Period

Return requests must be submitted within 30 days of receiving your order.

Return Requirements

Items sent back for consideration should be:

• Unused and in their original condition.
• Free from damage, stains, or signs of use.
• Returned with applicable accessories and original packaging.
• Accompanied by the order number or purchase information.

Items Not Eligible

Certain products may not qualify for return, including personalized merchandise, final-sale products, and items that have been used or damaged after delivery.

Refunds

Once a returned item has been received and evaluated, we will notify you regarding the status of the refund. Approved refunds will be credited to the original payment method.

Please allow 5–10 business days for the financial institution to reflect the refunded amount.

Damaged or Incorrect Merchandise

If an item arrives damaged or you receive a product different from what you ordered, please contact us with your order details so we can review the issue.

Vitrix Kitchenware LLC
444 Alaska Avenue
#BGV360
Torrance, CA 90503
United States

Email: aureliadixon82622@gmail.com